Date & Time
Jul 30, 2024 10:00 AM (Arizona)
Description
The journey to process excellence requires a strategic and well-defined roadmap. This webinar, “Optimizing Your Journey to Excellence: Integrating Business Architecture, AI, and Process Management,” equips you with a comprehensive framework for aligning business architecture with the Baldrige Excellence Framework. Explore the power of active process management in fostering continuous improvement and operational excellence. Discover how AI empowers the development of powerful process architecture, and drives innovation, efficiency, and agility. Learn about essential tools and techniques to augment your workforce’s capabilities with BPM expertise, empowering your organization to unlock its full potential and achieve sustainable success.
Speaker:
Lourdes Gonzalez, Principal Advisor at Lulu Process Design Group, leverages her 30-year expertise in BPM to guide organizations on their journey towards operational excellence. Lulu Process Design Group, a consultancy specializing in next-generation process architecture and change management, empowers clients to achieve lasting improvements.
Lourdes seamlessly integrates business strategy, process architecture, people, technology, and company culture to create sustainable business value. She leverages her deep expertise in process improvement methodologies, such as Lean Six Sigma and Baldrige frameworks, and her knowledge in generative AI to design and implement streamlined processes that drive significant organizational value.
Her extensive experience spans multiple sectors, including Service, Healthcare, Manufacturing, Construction, Consumer Products, Technology, and Education. This diverse expertise has enabled organizations to achieve process excellence and operational efficiency.
Lourdes is also a certified change manager, adept at guiding organizations through role transitions and technology adaptations. She actively contributes to advancing organizational excellence as a member of the Malcolm Baldrige National Board of Examiners and as an examiner for various quality award programs, including Performance Excellence Northwest, ACHA/NCAL, and Communities of Excellence. Additionally, she serves on the Board and Quality Committee at the Saint Alphonsus Regional Medical Hospital Center.
Registration
https://us06web.zoom.us/webinar/register/5317194134060/WN_pKQKwTM1R-Sd1TDGNhuBMQ#/registration